Shipping & Delivery Timeline We are committed to delivering your orders safely and on time. Please note that an order is considered final only after the payment is successfully completed. Once your payment is confirmed, you will receive your delivery within 12 to 15 days.
Return and Refund Policy If you do not like our service or the product, you can ask for a return and refund provided you match with our specified terms and conditions stated here. All customers buying medicines on our portal are hereby encouraged to check out our return and refund policy and guidelines to avoid contradictions and arising disputes.
Damaged or Broken Medicines If you receive a parcel with damaged or broken medicines, you do not need to worry. Simply send us an email with clear photos of the damaged items. We will accept the return for free and ensure you get a replacement or full refund without any extra hassle.
100% Full Refund Guarantee (No Deductions) If you wish to return your parcel, you can do so easily and you will receive a full refund. We do not deduct any extra delivery charges, taxes, or hidden fees. You will get your entire order amount back.
When do we execute a return and refund order? A return and refund order will certainly be auto-executed each time a customer cancels their order. When you cancel your order, you will receive a cancellation email from us that specifies in detail the list of your medicines canceled including the full refund value. If you have any doubts and clarifications, you can email us or speak with our customer helpdesk executives.
How do we conduct a refund and return? All return and refund orders will be only done via online bank transfer. No cash refunds are done. If you cancel your order, you will have to agree to this basic norm which is also stated in our cancellation policy.
Remember that in case you have already received your order, you will have to cancel and place a return request within a maximum time of 7 working days. Post this, you will need to initiate a ‘Return to Sender’ process and ship the parcel back to the original sender’s address.
As soon as we receive and verify the returned parcel at our facility, we will begin our processing of the refund amount. You will also get an email from us confirming that your returned order has been successfully received and that now you have to furnish your online bank details. If you do not respond with your online bank account details then we will not be able to conduct the online refund order.
Some basic rules to adhere to during a refund and return order:
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Timeline: The general timeline for delivered product refund orders is a maximum time duration of 7 working days post the date of delivery.
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Furnishing bank account details: After the returned parcel is received and verified by us, you will receive an acknowledgment email from us. In response to this email, you will have to share your bank account details with us so that we can proceed with the online refund request.
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Agreeing with the online fund transfer: You will have to agree to an online fund transfer request. Remember that no return and refund order will be executed by direct cash payment.